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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Patricia Cyll

October 6, 2025

5  out of  5
rating by Patricia Cyll
"I had an issue with the insurance company billing me instead of the mortgage company and they checked immediately and the mortgage company had already paid the bill"
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Makenna Taubel

October 1, 2025

5  out of  5
rating by Makenna Taubel
"Joy Estes and her staff are phenomenal to work with! They genuinely care about their policyholders!"
We responded:
"Your positive review is greatly appreciated, Makenna! It’s rewarding to hear that our service left such a good impression, and we’re proud to be your trusted insurance team."
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Ken Jacobsen

September 26, 2025

5  out of  5
rating by Ken Jacobsen
"Had 'em for 23 years and it's all been good, including when my car got totaled while I was up in the mountains."
We responded:
"Thank you for the amazing feedback! We’re honored to have earned your five stars and are here to help whenever you need us."
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sd45man

September 22, 2025

5  out of  5
rating by sd45man
"They have the most economical rates I could find plus excellent service. Very happy. Thomas"
We responded:
"Thank you so much for your five-star review! We’re thrilled to know you had a great experience with our team. We strive to make insurance simple, clear, and tailored to each customer’s needs, and your kind words let us know we’re on the right track."
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Paul Moulton

September 15, 2025

5  out of  5
rating by Paul Moulton
"Professional and Friendly service"
We responded:
"We’re so grateful for your trust and kind review, Paul. Helping customers feel confident and secure is why we do what we do, and we’re delighted to have made your experience a great one."
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jc3278o0

September 11, 2025

5  out of  5
rating by jc3278o0
"Best Insurance company I've ever had, fair prices and great customer service very friendly people. We never had anything to complain about! Plus they keep it simple to setup for multiple vehicles. Thanks' again Capt. B A+++"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us. Providing fair prices and excellent customer service is our top priority, and it's wonderful to know that you found our process for setting up multiple vehicles straightforward. If you ever need anything or have questions in the future, feel free to reach out. We appreciate your support!"
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TRACY B

September 5, 2025

5  out of  5
rating by TRACY B
"The BEST!"
We responded:
"Thanks a ton for the 5 stars, Tracy! We're glad you had a positive experience and we hope to keep exceeding your expectations."
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Josh Klein

September 5, 2025

5  out of  5
rating by Josh Klein
"Joy and her team always make it easy."
We responded:
"We appreciate your generous review and rating, Josh. Your satisfaction is our top priority and we’re so glad we delivered!"
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Clark Lund

August 29, 2025

5  out of  5
rating by Clark Lund
"Rhiannon is amazing!!!"
We responded:
"Thank you for choosing us for your insurance coverage and for leaving such a positive review, Clark. It’s our goal to make the process smooth and stress-free every time."
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Pete Rasmussen

August 26, 2025

5  out of  5
rating by Pete Rasmussen
"Great service and available when I need help. Especially helpful with a home water issue."
We responded:
"We’re thrilled to see your five-star review — thank you, Pete! Providing clarity and peace of mind is what we aim for, and it's wonderful to know we met your expectations. Let us know if there's ever anything more we can do!"
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Hannah Johnston

August 18, 2025

5  out of  5
rating by Hannah Johnston
"Great Company!! I work with them a lot and they are very responsive and knowledgeable."
We responded:
"Thank you for the kind words! We’re glad to be responsive and helpful, and we look forward to working with you more!"
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Janet Rebollar

August 18, 2025

5  out of  5
rating by Janet Rebollar
"Doree was absolutely amazing. She was kind, extremely helpful, and receptive to my needs. She was able to assist and get me a resolution in such a quick manner. Thank you for being you!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Doree provided you with exceptional service and was able to meet your needs quickly and effectively. We'll be sure to share your compliments with her. "
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Paty Lombard

August 18, 2025

5  out of  5
rating by Paty Lombard
"SO many good things to say ... have been with them for a long time; recently Doree, one of the top agents here, found a way to SAVE me money on my premium. Doesn't get better than that! Thanks again, Doree! You rock!"
We responded:
"Hi Paty, thank you very much for your 5 Star review. We appreciate your kind words regarding Doree and our Agency. "
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Julie Hershkowitz

August 14, 2025

5  out of  5
rating by Julie Hershkowitz
"Great, prompt service! Whenever I have a question, I send an e-mail and get a response and a solution so quickly!"
We responded:
"Julie—thank you for the 5 stars! It means a lot to us that you took the time to share your experience. We hope to see you again soon and continue exceeding your expectations. "
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Geralyn McQuary

August 5, 2025

5  out of  5
rating by Geralyn McQuary
"Katie from Joy’s team contacted me to give me advance notice on a rate increase for one of my policies and to offer a suggested alternative. I appreciated the proactive approach!"
We responded:
"Thank you for taking the time to leave such a positive review, Geralyn! It’s our pleasure to help make insurance simple and stress-free. We're grateful for the opportunity to serve you."
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Amy H

August 1, 2025

5  out of  5
rating by Amy H
"This office is efficient, friendly and I always have a pleasant experience when dealing with them. Doree is my favorite and she always goes above and beyond to help me. I’m so lucky to have such a great a great insurance team. Thank you Joy and especially Doree!"
We responded:
"We're so glad to hear that your experience went smoothly, Amy—thank you for the 5 stars! Your satisfaction is incredibly important to us, and we’re always here if you need anything in the future. "
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Martin Goldberg

July 30, 2025

5  out of  5
rating by Martin Goldberg
"Very professional, thorough, helpful and pleasant to work with. Saved me a ton of money."
We responded:
"Thanks for your kind words and rating, Martin! We work hard to offer reliable support and personalized guidance, so it's great to know it made a difference. We’re here for you anytime."
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A Scott McPherson

July 28, 2025

5  out of  5
rating by A Scott McPherson
"Great Customer Service."
We responded:
"We truly appreciate the 5-star feedback, Scott! Knowing that you felt confident and supported throughout the process means the world to us. Please feel free to reach out if any questions come up."
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Michael Brace

July 26, 2025

5  out of  5
rating by Michael Brace
"The Joy Estes agency, especially Brandi, has always made themselves available and have been a tremendous help when I needed them."
We responded:
"Thank you for your five-star review and for your vote of confidence in the service we provide, Michael. We appreciate your business! "
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Aaron Moser

July 25, 2025

5  out of  5
rating by Aaron Moser
"Saved several thousand dollars over my previous carrier and they made it so easy to switch!"
We responded:
"Thank you for taking the time to share your experience Aaron! We are happy that we were able to save you thousands of dollars compared to your previous insurer! We are always happy to help and answer any questions."
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Jeff Moy

July 18, 2025

5  out of  5
rating by Jeff Moy
"My family and I have been using Joy for many year. She and her staff provide excellent customer service. Our policies are reviewed and recommendations made to make sure we are properly covered. Emails/calls are always responded to promptly. I highly recommend using Joy for your insurance needs."
We responded:
"Thank you so much for your kind words and continued trust in Joy and her team! We're thrilled to hear that you and your family have had such a positive experience with our customer service and policy reviews. Providing prompt and attentive support is very important to us, and your recommendation truly motivates us to keep delivering the best service possible. We look forward to continuing to assist you and your family for many years to come!"
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catie barron

July 18, 2025

5  out of  5
rating by catie barron
"Update 2025: It has been 9 years since we moved from Chicago to Arizona. Joy and her staff have been champions for us the entire time. My favorite thing about State Farm is that no matter what we are in the middle of, they are open and responsive and more than willing to roll up their sleeves to help. The best insurance companies and agents let you sleep well at night knowing they are on the job. ❤️ The best moving experience! We just moved from Chicago to Phoenix and have been State Farm customers all our lives. We originally contacted a different agent to transfer our accounts and didn't appreciate the lack of excitement for our business. Fortunately, we Googled other agents and called Joy's office. Laurie Barbash fortunately took our call and she WOW'd us immediately. She was caring, concerned, and eager to get to know us in the first few minutes of our call. She made us feel so welcome and she was truly happy to bring us on board! Not only was she extremely helpful in completing all the paperwork for our transfer of policies (and we have a lot of them!), but she reviewed our policies with us to assure us everything was accurate for our current needs. Some things changed for the better! Thank you so much Joy for employing such a detail customer focused person like Laurie in your business! If nothing else, you GOTTA go see the office...I could get lost in there all day long! If you have new insurance needs, changing needs, or just want to have your stuff reviewed...these guys are the BEST! Thank you for welcoming us to the valley!"
We responded:
"Thank you Catie! That really means a lot to us."
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Lara DeStein

July 14, 2025

5  out of  5
rating by Lara DeStein
"I have had nothing but positive experiences working with Joy's team. Everyone has been friendly, helpful, and assist in a timely manner."
We responded:
"We’re delighted to hear about your positive experiences with Joy’s team! It’s great to know that everyone has been friendly, helpful, and responsive. Thank you for sharing your feedback, and please feel free to reach out anytime you need assistance."
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kimberly harris

July 9, 2025

5  out of  5
rating by kimberly harris
"courtesy, prompt and responsive"
We responded:
"Hi Kimberly, thank you so much for taking the time to leave us a review! We are happy to hear that you find our agency courteous, prompt, and responsive. We take pride in our customer service! Thank you for giving us the opportunity to service your policies. "
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Judi Wooster

July 1, 2025

5  out of  5
rating by Judi Wooster
"Outstanding customer service! Very knowledgeable and professional, all the while being very pleasant. We've been dealing with Rhiannon most recently, and she's an absolute gem!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Rhiannon has provided you with outstanding service. We'll be sure to pass along your compliments to her. Your satisfaction means a lot to us!"