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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Karen Walsh

October 17, 2026

5 out of 5 rating by Karen Walsh
"Consistently excellent customer service!"
We responded:
"Thank you for your kind words! We’re delighted to hear you’ve consistently had a great experience with our team. We truly appreciate your support!"
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Sandra I

October 15, 2026

5 out of 5 rating by Sandra I
"Great insurance agency. I've been with State Farm for decades.
Thank YOU, Rhiannon for all your help!"
We responded:
"Thank you so much for your kind words and for being with State Farm for decades! We’re delighted Rhiannon could help. We truly appreciate your trust and loyalty!"
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Jane Gong

October 15, 2026

5 out of 5 rating by Jane Gong
"I am so happy with the teams service! They are always there whenever I message them! Thank you so much, appreciate it"
We responded:
"Thank you so much for your kind words! We’re happy to hear the team is always there when you need us. We truly appreciate your support!"
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Glenn Lippman

October 15, 2026

5 out of 5 rating by Glenn Lippman
"This is my second post about this agency. When we moved to Tucson last year, we stayed with Rhiannon and the Joy Estes Agency because of their great responsiveness, their customer-friendly support and also that they continue to save us money. Just this month, Rhiannon was able to reconfigure our coverages and is saving us over $50 per month ! During this process, I also got to work with Katie - another valuable member of this service-first office ! Many thanks to the great team at this State Farm."
We responded:
"Thank you so much for sharing your experience with our agency, Glenn! My team and I strive to provide excellent customer service, so it's great to hear that was what made the difference for you in your switch, and I'm so glad we could make a positive impact on you during such a difficult time. I'll pass on your thanks to Rhiannon, and I'm sorry for your loss!"
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Scot Towner

October 9, 2026

5 out of 5 rating by Scot Towner
"Just received quotes for some cars I am shopping. Forward a list of VINs, a few minutes later you have quotes for your exact policy. Long term customer, we have always appreciated having a real agency available."
We responded:
"Thank you for your kind words and for being a long-time customer! We’re glad we could quickly provide quotes tailored to the vehicles you’re considering. We truly appreciate your trust in our agency and are always here when you need us."
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Elaina Osife

October 5, 2026

5 out of 5 rating by Elaina Osife
"I’ve been with Joy Estes State Farm in Scottsdale since January 2012, and that alone says a lot about the service I’ve received over the years. I have my home and auto insurance bundled with their office, and I’ve always appreciated having everything together and knowing who I can reach out to when I have questions or need assistance.

After more than 14 years as a customer, I can genuinely say I value the consistency, professionalism, and service I’ve received from Joy and her team. It’s nice doing business with an office that has been there for me for so many years. I definitely recommend Joy Estes State Farm for your home and auto insurance needs."
We responded:
"Thank you so much for your loyalty and thoughtful review! We’re grateful you’ve trusted Joy Estes State Farm with your home and auto insurance since 2012. It means a lot to hear that our team’s consistency and service have made a difference over the years. We truly appreciate your recommendation and look forward to being here whenever you need us!"
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carmen lofstrom

October 1, 2026

5 out of 5 rating by carmen lofstrom
"Multiple vehicles for several years and very satisfied with how professional friendly the staff are and the pricing is fair"
We responded:
"Hi Carmen, Thank you for your continued trust over the years! We’re glad you’ve found our team professional and friendly. We truly appreciate your kind words and are always here when you need us."
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Sandy Navarro

September 29, 2026

5 out of 5 rating by Sandy Navarro
"everyone in this office is very polite and on top of things. Very accurate as well"
We responded:
"Hi Sandy, thank you so much for your review! We’re glad you felt everyone was polite, attentive, and accurate. We truly appreciate your support and hope to see you again soon."
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Bethany Christine

September 29, 2026

5 out of 5 rating by Bethany Christine
"Great office to work with. Katie is always quick to respond and help with any of your needs. Highly recommend!"
We responded:
"Bethany, I am so happy to hear that you had a wonderful experience with Katie in our office. Thank you for the recommendation. "
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Scott Smith

September 21, 2026

5 out of 5 rating by Scott Smith
"My daughter has had her auto insurance for many years with Joy Estes and I added my car on and renters insurance when I moved here seven years ago. Nothing but positive experiences with this insurance agency. Joy and her team will always answer any questions that might arise quickly and completely. You can't go wrong with having the best on your side."
We responded:
"Hi Scott, thank you so much for your wonderful review! We truly appreciate your continued trust over the years, and we’re grateful you’ve chosen Joy Estes Insurance for your auto, renters, and additions as you’ve moved and grown your coverage. Our team is always here to help quickly and clearly whenever questions come up. Thanks again for the kind words—you can count on us anytime!"
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Alfred Hinkle

September 21, 2026

5 out of 5 rating by Alfred Hinkle
"Excellent service and very knowledgeable"
We responded:
"Alfred, so happy to hear you had an excellent service experience with my agency. Thank you for sharing your kind words. "
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Laura Denton

September 11, 2026

5 out of 5 rating by Laura Denton
"My situation was handled efficiently and promptly. Thank you for the excellent customer service."
We responded:
"Hi Laura, thank you for taking the time to leave us a review! We’re glad your situation was handled efficiently and promptly, and we truly appreciate your kind words about our customer service. If you ever need anything, we’re here to help."
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Art Gersch

August 31, 2026

5 out of 5 rating by Art Gersch
"Joy takes care of our insurance needs. And all the people in the office have been especially helpful whenever a question has come up. We have both auto and medicare supplement insurance through this office"
We responded:
"Art, thank you for the 5-star review. We appreciate your business!"
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Jaden Brown

August 21, 2026

5 out of 5 rating by Jaden Brown
"Very helpful and understanding. Great communication when it came to helping solve problems with my home and insurance questions ."
We responded:
"Hi Jaden, glad we could help and thank you for your great review!"
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Frederick Corey

August 11, 2026

5 out of 5 rating by Frederick Corey
"Joy Estes and her associates are outstanding State Farm agents. We have been their clients for over 25 years and could not be happier. They are prompt, professional, thorough and courteous. I recommend Joy Estes without hesitation and with great enthusiasm."
We responded:
"Hi Frederick, thank you so much for the wonderful review! We’re truly grateful for your 25+ years of trust in Joy Estes and our State Farm team. Hearing that you find us prompt, professional, thorough, and courteous means a lot. We appreciate your recommendation and the confidence you’ve shown over the years!"
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Heidi Pearce

August 11, 2026

5 out of 5 rating by Heidi Pearce
"Joy Estes has been our Insurance agent for 20+ years. We have confidence in our services with State Farm. The team is always friendly and helpful and are always responsive and available when we need them."
We responded:
"Thank you so much for the kind review! We truly appreciate you choosing Joy Estes and State Farm for 20+ years. It means a lot to hear that you feel confident in your coverage and that our team has been friendly, helpful, and responsive whenever you need us. We’re grateful for your trust!"
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Susan Geren

August 3, 2026

5 out of 5 rating by Susan Geren
"The Joy Estes State Farm office is exceptional! They answer their phones rapidly with live human beings, and those individuals are intelligent, organized and efficient. We have used them for auto and home insurance for more than 35 years, and would not consider changing."
We responded:
"Susan, thank you so very much for your kind words about our office. We pride ourselves on providing excellent customer service. "
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Sue Sergio

July 31, 2026

5 out of 5 rating by Sue Sergio
"Just recently went with Joy and State Farm they were highly recommended to me by two family members that have been with them for years. I am also very satisfied with Joy and her team, for their performance and professionalism."
We responded:
"Thank you so much for your kind review! We truly appreciate you choosing Joy and our team, and we’re grateful you decided to work with us after hearing such great recommendations from your family. We’re glad to hear you’ve been satisfied with our performance and professionalism—your support means a lot. We look forward to serving you again in the future!"
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Nathan Lentz

June 29, 2026

5 out of 5 rating by Nathan Lentz
"This team reacts so quickly and handles every detail perfectly. Ive with Joy and her team for almost 26 years now and am so grateful for their expertise and assistance."
We responded:
"Thank you, Nathan, for your 5-star review! We are grateful for your loyalty over the years and are glad that Joy and our team have continued to provide responsive service and dependable support. We appreciate your trust and look forward to being here whenever you need us."
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TIMOTHY MCNEARNEY

May 19, 2026

5 out of 5 rating by TIMOTHY MCNEARNEY
"I have had my houses and cars insured with State Farm for many years; their prices are competitive and their service from Joy and her staff is exceptional!"
We responded:
"Thank you so much for your loyalty over all these years, Timothy! We take great pride in delivering competitive rates and exceptional, personalized service for your home and auto insurance needs right here in Scottsdale. We appreciate your support!"
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Renee Brown

May 18, 2026

5 out of 5 rating by Renee Brown
"I was recently locked out of my vehicle And Joy Estes' team member handled the situation with professionalism and such kindness
This office staff is always super friendly and helpful
Thanks for saving the Day
DB/Renee B
Long Time State Farm Satisfied Customer"
We responded:
"We are so glad we could save the day for you, Renee! Our Scottsdale team always aims to bring kindness and quick professionalism to stressful moments like a vehicle lockout. Thank you for being a wonderful, long-time member of the Joy Estes State Farm family!"
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Leon Eguia

May 8, 2026

5 out of 5 rating by Leon Eguia
"Long time customer; excellent service and staff!!"
We responded:
"Thank you for the kind review, Leon! We’re glad to hear you’ve had a long-term and positive relationship with our team here in Scottsdale, and that you continue to experience excellent service and support from the Joy Estes State Farm agency. We appreciate your loyalty and feedback!"
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Naiya Burgraff

May 5, 2026

5 out of 5 rating by Naiya Burgraff
"Everyone here is friendly and professional. Doree is the best!"
We responded:
"Thank you, Naiya! We really appreciate your kind words and are so glad our team could provide a friendly and professional experience. We’re especially happy to hear your recognition of Doree and will be sure to share it with her."
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surfindaze Gibbons

April 30, 2026

5 out of 5 rating by surfindaze Gibbons
"I have been with State Farm and Joy Estes as my agent for 30+ years. They have always been responsive and helpful when I need additional info. Great office- thankyou!"
We responded:
"Thank you so much for the 5-star review! It is such an honor to have served you as your insurance agent for over 30 years. We value the long-term relationships we’ve built here in Scottsdale, and we are thrilled that our team has remained consistently responsive and helpful throughout the decades. Whether it’s answering questions or updating your insurance coverage, we’re always here for you. Thank you for being a loyal part of the Joy Estes family."
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Jerry DeRosa

April 23, 2026

5 out of 5 rating by Jerry DeRosa
"Everyone at State Farm is exceptionally helpful when needed!"
We responded:
"Thank you for the 5-star rating! We appreciate your support and are glad to know you had a positive experience. If you have any feedback or need assistance in the future, feel free to reach out!"