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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Pat Cyll

April 7, 2025

5  out of  5
rating by Pat Cyll
"I have been a customer of this State Farm office for over a year. They have also been able to answer my questions and the price was less expensive than other insurance companies."
We responded:
"Thank you for sharing your positive experience with Joy Estes State Farm office! It's great to hear that we've been helpful in answering your questions and providing you with competitive pricing. Customer service and affordability are key factors when choosing an insurance provider, and it sounds like you've found a good fit. We are happy you found us and we were able to help!"
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jc3278o0

April 3, 2025

5  out of  5
rating by jc3278o0
"Best Insurance company I've ever had, fair prices and great customer service very friendly people. We never had anything to complain about! Plus they keep it simple to setup for multiple vehicles. Thanks' again Capt. B"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us. Providing fair prices and excellent customer service is our top priority, and it's wonderful to know that you found our process for setting up multiple vehicles straightforward. If you ever need anything or have questions in the future, feel free to reach out. We appreciate your support!"
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Julie Jewett

April 2, 2025

5  out of  5
rating by Julie Jewett
"Super happy with the service, professionalism and overall experience with this agency. Switched over my policies and they made it a smooth transition and saved a lot in premium. Very pleased with my experience and would recommend them to others."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our agency. It's great to know that we could help you save on your premiums and make the transition seamless. Your recommendation means a lot to us, and we look forward to serving you again in the future! If you have any questions or need assistance, don't hesitate to reach out."
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Glenn Lippman

April 1, 2025

5  out of  5
rating by Glenn Lippman
"This is my second post about this agency. We recently moved to Tucson and yet stayed with Rhiannon and the Joy Estes Agency because of their great responsiveness, their customer-friendly support and also that they continue to save us money. Many thanks to the great team at this State Farm office!"
We responded:
"Thank you so much for sharing your experience with our agency, Glenn! My team and I strive to provide excellent customer service, so it's great to hear that was what made the difference for you in your switch, and I'm so glad we could make a positive impact on you during such a difficult time. I'll pass on your thanks to Rhiannon, and I'm sorry for your loss!"
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Douglas Brackin

April 1, 2025

5  out of  5
rating by Douglas Brackin
"Joy Estes has got a smooth running , well oiled, fine tuned Insurance business. A-Z, they r the best, keep up the good work, Sincere Doug B."
We responded:
"Thank you for your kind words, Doug! We're thrilled to hear that you have had a positive experience with Joy Estes and the team. Their dedication to providing top-notch service is truly commendable. We appreciate your support and encouragement—it's always motivating to receive such feedback!"
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Erin McElhaney

March 28, 2025

5  out of  5
rating by Erin McElhaney
"Dori was amazing! She was patient and pleasant with helping us get insurance on my daughters first car!!!! We appreciate her excellent customer service on Isabella Buffa's new policy!!!!! Thank you! Thank You! Thank You!!!! She showed professionalism and was instrumental in our insurance journey."
We responded:
"Thank you so much for sharing your experience! We're thrilled to hear that Doree provided such exceptional service while assisting you with Isabella's first car insurance policy. It's wonderful to know that her patience and professionalism made the process smooth for you. We appreciate your kind words and are grateful for your trust in us. If you need anything else in the future, please don’t hesitate to reach out!"
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Gina Brusati

March 25, 2025

5  out of  5
rating by Gina Brusati
"Doree is so considerate and helpful!! Great company and a good team! 👏🏻👏🏻👏🏻"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Doree and our team. Your support means a lot to us, and we're here to help whenever you need!"
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Chas Harvick

March 25, 2025

5  out of  5
rating by Chas Harvick
"New client to State Farm and I couldn't be more pleased with the service and rates provided. Top Notch!"
We responded:
"That's fantastic to hear! It sounds like you've had a great experience with Joy Estes State Farm. Their commitment to customer service and competitive rates can really make a difference. If you have any specific aspects of their service that stood out to you, feel free to share!"
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Karen Griffy

March 21, 2025

5  out of  5
rating by Karen Griffy
"Doreen was wonderful to work with on each situation I had. Great customer service."
We responded:
"Thank you for sharing your positive experience! It's always great to hear about excellent customer service, and it sounds like Doree really went above and beyond to assist you. If you have any specific instances you'd like to highlight or if there's anything else you'd like to share, feel free!"
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Alfred Castino

March 21, 2025

5  out of  5
rating by Alfred Castino
"Excellent and prompt service every time."
We responded:
"Thank you for your feedback! We're glad to hear that you've consistently received excellent and prompt service. We strive to provide the best experience for our clients, and your satisfaction is our top priority. If there's anything else we can assist you with, please don't hesitate to reach out!"
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Paul Mularz

March 20, 2025

5  out of  5
rating by Paul Mularz
"Without a doubt the best State Farm Agent on the planet….maybe the Universe. Joy and her team are incredibly customer focused & driven to satisfy their clients. They answer questions and offer advice so I made good business decisions on selecting the coverage that fits my requirements. They really do go above and beyond, and make you feel comfortable. They don’t rush you off a phone call and assure all your concerns are met. Thank you Joy, Rhiannon and everyone at Joy’s office. 💪😀"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Joy, Rhiannon, and her team at State Farm. It's great to know that they provided you with the support and guidance you needed to make informed decisions about your coverage. Providing excellent customer service is our top priority, and it's wonderful to see that reflected in your experience. We appreciate your recognition and look forward to continuing to serve you!"
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Bree Johnson

March 14, 2025

5  out of  5
rating by Bree Johnson
"Joy Estes is professional, knowledgeable, and takes the time to fully understand my needs. Always making the insurance process easy to navigate and providing the best options for each situation is her expertise. I highly recommend Joy Estes for anyone looking for reliable and trustworthy insurance advice!"
We responded:
"Thank you for sharing such a positive review of Joy Estes! It's great to hear that she provides excellent service and takes the time to understand her clients' needs. Her expertise in making the insurance process easy to navigate and providing tailored options clearly makes her a valuable resource. Recommendations like yours can really help others find trustworthy professionals."
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Spiros Christopoulos

March 6, 2025

5  out of  5
rating by Spiros Christopoulos
"I have been dealing with State Farm and Joy Estes for over 30 years with all my properties in Az. Very competitive prices , amazing and reliable service, these people really care about there clients , no virtual service pic up the phone and Joy personally or her team are ready to help. I cannot recommend them enough. Thank you for all the years of Great service, we need more company and service like yours."
We responded:
"Thank you for sharing your positive experience with State Farm and Joy Estes! It’s wonderful to hear about the long-term relationship you’ve built and the exceptional service you’ve received over the years. Personal, reliable service can make such a difference, and it's clear that Joy and her team truly prioritize their clients. Your recommendation speaks volumes, and it’s always refreshing to see companies that genuinely care. Here’s to many more years of great service!"
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Froukje Beynen

March 5, 2025

5  out of  5
rating by Froukje Beynen
"Years ago, whenever I had to contact our insurance company, I was put on hold for 10-20 minutes and had to go over a list of “FAQ”s which seldom showed my exact “Q” let alone a useful answer to my question solving my problem. However 15 years ago all this frustration changed: Joy Estes insurance agency was recommended to me by my real estate agent as being the most efficient and reliable insurance agency she ever worked with. And I totally agree with her , what a marvelous team! Nowadays I call Joyce’s office and immediately the phone is answered by the cheerful voice of a member of her team of knowledgeable and expert insurance agents. I stumble through my question and Katie or Doree or one of their colleagues understands my problem and provides the solution, all within minutes and in a way that this hard of hearing, very senior citizen can understand. For instance a recent question I had : with the expensive car insurance can I un-insure a car we are not using for several months and then re-insure it? Katie provides me immediately with the answer, she even emails me the form I need to fill out and send to ADOT and she takes care of the paperwork informing State Farm. Thanks very much all of you, members of Joyce’s team, for your superb service and the special way you serve your customers!"
We responded:
"Thank you for sharing your wonderful experience with Joy Estes Insurance Agency! It’s truly refreshing to hear about a team that prioritizes customer service and makes the process so seamless, especially for those who may have specific needs like yours. It sounds like Katie, Doree, and the rest of the team go above and beyond to ensure you feel supported and understood. Your story highlights the importance of personal touch and efficiency in the insurance industry, and it’s great to know that you can rely on them for your insurance needs. I hope you continue to have positive experiences with our service!"
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Roy Rhodes

February 21, 2025

5  out of  5
rating by Roy Rhodes
"Joy Estes has been more than helpful understanding when my wife passed away she asked if anything she could do to help.As my agent for 20years I’m glad to be more than a customer"
We responded:
"Thank you for sharing your thoughts. It’s heartwarming to hear how Joy Estes has been there for you during such a challenging time. It’s clear that she values her relationship with you as more than just a customer-agent dynamic. If you need additional assistance or someone to talk to, please don’t hesitate to reach out."
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Andrew Renteria

February 20, 2025

5  out of  5
rating by Andrew Renteria
"Courtney was very helpful and polite. Very helpful in helping us with finding the right insurance for our family. Highly recommend using this firm and they have a great inside looking home place."
We responded:
"Thank you for sharing your positive experience! It’s wonderful to hear that Courtney provided such excellent service and assistance in finding the right insurance for your family. Recommendations like yours really help others in making informed decisions. If there's anything else you’d like to share or if you have further questions, feel free to let me know!"
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Luke Shaw

February 6, 2025

5  out of  5
rating by Luke Shaw
"Moved my policy to Joy from another State Farm location and it was a breeze! They also helped with getting our new car set up as well!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that your experience moving your policy to Joy was seamless and that we could assist you with your new car as well. Our team is dedicated to providing excellent service, and we appreciate your trust in us. If you need anything else or have any questions in the future, feel free to reach out. Enjoy your new car!"
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custrouma Love

January 27, 2025

5  out of  5
rating by custrouma Love
"Doree B. was attentive she took care of business quickly she knew what had to be done and she completed it efficiently I went in thinking that it's going to be difficult she calm my nerves and was very professional."
We responded:
"Thank you for sharing your positive experience with Doree! It sounds like she provided excellent service by being attentive and efficient, which can make a significant difference in stressful situations. It's great to hear that she was able to calm your nerves and handle everything professionally. Your feedback is surely appreciated!"
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Michael Brace

January 23, 2025

5  out of  5
rating by Michael Brace
"The Joy Estes agency, especially Brandi, has always made themselves available and have been a tremendous help when I needed them."
We responded:
"Thank you for your five-star review and for your vote of confidence in the service we provide, Michael. We appreciate your business! "
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Warren Stapleton

January 23, 2025

5  out of  5
rating by Warren Stapleton
"Great customer service. I have been a client for 20 years, they have always done excellent work."
We responded:
"We are always here to help! Thank you for your review, Warren. We are so grateful for you and your continued business!"
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Rachel

January 22, 2025

5  out of  5
rating by Rachel
"Very helpful and took care of my needs in a timely and professional manner. I have been with Joy Estes for many years."
We responded:
"Rachel, thank you for your kind words! We do our best to take care of any needs as timely and professionally as possible. We strive to help everyone we can. We appreciate your loyalty and continued support!"
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Krista Bauer

December 26, 2024

5  out of  5
rating by Krista Bauer
"Excellent customer service and follow through. The staff is kind and friendly."
We responded:
"Krista, thank you for your kind words! Our team is determined to provide the best customer service possible with warm hospitality and friendly smiles. We are always happy to assist!"
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Timm Bauer

December 26, 2024

5  out of  5
rating by Timm Bauer
"Outstanding service and very good with customers! I would highly recommend them for your insurance needs…"
We responded:
"Thank you for your positive feedback! We're thrilled to hear that you had an outstanding experience with our service and that our team was able to assist you effectively. Your recommendation means a lot to us, and we look forward to helping more customers with their insurance needs in the future! If you have any further questions or need assistance, feel free to reach out."
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John Trent

December 23, 2024

5  out of  5
rating by John Trent
"Joy and her team helped me through a difficult claim experience and I am so appreciative of their efforts."
We responded:
"Thank you for your kind words! I’m so glad to hear that my team and I could support you through your claim experience. It’s always our priority to provide assistance and make the process as smooth as possible. If you need anything else or have further questions, please don’t hesitate to reach out!"
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Cathy Trent

December 23, 2024

5  out of  5
rating by Cathy Trent
"Joy recently helped me with a big decision regarding our insurance. She was personable, helpful and gave us just the right information we needed."
We responded:
"Thank you so much for your kind words! I'm so glad I could help you with your insurance decision. It's always my goal to provide the right information in a friendly and approachable way. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out!"